Is your website secure?
www.albes.com is a completely secure web site featuring high 128bit encryption provided by Network Solutions. All transactions made on the site are completely secure. If you have any further questions regarding Internet security please contact us at 586.264.1152.
How long will it take for my order to arrive?
For all shipping transit times, please refer to our shipping page.
What is your return policy?
We have to have some rules.
- Copy of original receipt is required for all returns or exchanges
- Refunds may be subject to a 15% restocking fee
- No returns after 30 days from purchase date
- No returns on installed or used components
- No returns on custom wheels or other special orders
- Customer is responsible for all shipping costs on returns or exchanges to and from Albe's
Do you ship to countries outside the USA?
Yes, we ship worldwide. To learn more about International orders and shipping visit our International Shipping page.
Do I have to pay sales tax?
Currently the govenrment only requires us to charge Michigan residents sales tax. The current rate is 6%
I do not have a credit card. Can I still place an order?
Of course! If you do not have a Visa, Mastercard, AMX or Discover you can still place an order on our site via Paypal. You can also call us at 586.264.1152 and place the order C.O.D. (collect on delivery) or you can mail in your order and pay with a check or money order. To download an order form to mail in click here. We also accept payments via Western Union (www.westernunion.com) For info on paying through Western Union or Paypal, e-mail us at firstname.lastname@example.org
My package arrived but something is missing or defective. What should I do?
It's rare but sometimes mistakes happen. Best thing to do is call us at 586.264.1152 as soon as you can and we'll work it out.
Does Albe's sponsor riders? Will you sponsor me?
Yes...we do have quite the team. If you want to learn more about them check our TEAM page. If you want to try to get sponsored by us you need to capture video of yourself riding a little bit and send us the footage. It doesn't have to be a big edited part or anything. Just a few clips so we can get an idea on what style or type of rider you are. Make sure you send it with a little description about yourself so we know what you are all about. Please note that we sponsor people that we think will help get us new customers or more customers so it really doesn't matter if you are Daniel Dhers or not. Personality and attitude count for as much if not more than skill sometimes. If we are interested in sponsoring you we'll contact you. Plese remember that we gets tons of requests for sponsorship and as much as we would like to help everybody out we just can't so if we do not contact you please don't let it hurt your feelings.
Can I get some FREE Stickers?
Sure. Send us a self addressed stamped envelope to:
- Albe's / Stickers
- 1511 N. Main St.
- Clawson, MI. 48017
Do you sell Gift Certificates?
Yes. Click here for details. If you wish to order by phone please give us a call at 586.264.1152
Can I get a catalog?
Sorry we we do not print a catalog. Just our Ads in Ride BMX and this super awesome / rad website. With 90% of the people in the USA doing a lot of their shopping on the internet these days our website is the best place to browse and buy BMX goods. A catalog just wouldn't be worth us putting the time and money into at this time.
I'm looking for a product I don't see on your website. Can you order it for me?
Some stuff we do not stock becaue it's hard to get, just doesn't sell well or is just plain crummy. Feel free to call or e-mail us at email@example.com and we'll be happy to help you out. If you are looking for an item we do not have and can get we'll be happy to...unless it's complete crap. Then we'll probably tell you.
Can I make changes to my order after I have already placed it?
If you do it fast enough it shouldn't be a problem. Best thing to do is call us to add the item. You can send us an e-mail but we may have already processed and shipped your package before we got to reading the e-mail.
Do you have a retail store?
Sure do. If you're in the area (Just North of Detroit Mi), come by, hang out, watch some videos, make us laugh, go get us lunch, lick our floor, kick Turbo in the shins, just don't be dumb enough to wear the free t-shirt you got with your ninety-nine dollar pre-paid order elsewhere and expect us to give you a deal.
Are the prices in your retail store the same as on your website?
Prices in the retail store may be different. In most cases if you ask us BEFORE we write up the order we'll be happy to give you the online price.
Do you match prices of other online stores?
In most cases yes. Call us at 586.264.1152 or e-mail us at firstname.lastname@example.org and let us know what the item is and where it is (if it's on a website send us a link) and we'll check it out. If it's a legit price (instock non clearence item) we'll help ya out.
Are all of your prices in US dollars?
We get this question quite often....YES...All our prices listed are in US dollars. For you International customers the best way to estimate what an order will cost you in your country's currency is to figure out the order cost in US dollars and then go tohttp://www.xe.com/ucc/ and enter the info needed to make the calculation.
Where can I find Albe's contact info?
At the link at the bottom of the page that says "Contact Us" If you are one of those lazy video game playing kids that thinks scrolling to the bottom of the screen is too much work then just click here to go to the "Contact Us" page of our site.